Manager Capability Programme

From Individual Contributor to Effective People Manager
- Hypothetical L&D project -

0 — The Challenge

Managers were technically strong but inconsistent in feedback, development, performance conversations, clarity and accountability.

0.1 — The L&D Question

How can L&D build consistent management capability and translate it into everyday behaviour?

1 — The Capability Development Cycle

UNDERSTAND → DESIGN → DEVELOP → ENABLE

1.1 — Understand

Diagnose the business and capability need through stakeholder discovery, Learning Needs Analysis, gap diagnosis and a manager capability framework.

1.2 — Design

Translate the diagnosis into programme objectives, learning outcomes and an 8-week blended learning journey.

Week 0 — Diagnose & Prepare
Week 1 — From Manager to People Leader
Week 2 — Feedback That Changes Behaviour
Week 3 — Coaching & Development
Week 4 — Performance Conversations
Week 5 — Developing Your People
Week 6 — Difficult Conversations Lab
Week 7 — Management Routines
Week 8 — Reflection & 90-Day Action Plan

1.3 — Develop

Create the learning experiences and resources, including facilitated learning, practical simulations, digital learning, microlearning and AI-enabled practice.

1.4 — Enable

Support application and sustainability through workplace challenges, peer learning, management routines, leadership reinforcement, HRBP partnership and 90-day action planning.

2 — Measuring Impact

Evaluate learning, behaviour, performance and business impact through relevant evidence and an illustrative evaluation dashboard.

2.1 — Illustrative Evaluation Dashboard

Track baseline, progress and targets across capability and behavioural measures.

2.2 — Stakeholder Partnership

Work with Senior Leadership, HR/HRBPs, L&D, People Analytics, managers and employees.

2.3 — My Role as L&D Partner

Connect Business Need → Capability → Learning → Behaviour → Performance.

3 — What Success Looks Like

Managers apply stronger feedback, coaching, development, performance and accountability practices consistently.

4 — Final Reflection

Capability develops through understanding, purposeful learning, practice and the conditions that enable sustained application.